Shipping policy

Shipping Policy

Shipping Regions
We ship to most regions within the United States only. Some remote locations may not be eligible for shipping.

Processing Times
Orders are processed and dispatched within 1-2 business days after payment confirmation. Processing times may extend during peak seasons or sales events.

Shipping Options & Delivery Times
We offer the following shipping options via Amazon MCF:
- Standard Shipping: Estimated delivery in 3–5 business days. Flat rate: $7.
- Expedited Shipping: Estimated delivery in 2–3 business days. Flat rate: $10.
Delivery times may vary slightly depending on your location.

Shipping Costs
Shipping costs are a flat rate applied at checkout, regardless of location or package size. See rates above.

Order Tracking
After shipment, you’ll receive a confirmation email with a tracking number. Track your order on Amazon’s tracking portal or contact us at support@nanjiglobal.com for help.

Delivery Issues
For delays, damaged items, or missing packages, email support@nanjiglobal.com with your order number within 30 days of shipment. We’ll address it quickly.

Restrictions
We do not ship to P.O. boxes, APO/FPO addresses, or outside the U.S. at this time.

Returns and Refunds
See our Return Policy at [insert URL] for details on returns and refunds.